About Us

Who we are

Virtual Elves is a leading virtual assistant agency based in Australia, connecting businesses with skilled virtual assistants from the Philippines since 2009. We specialise in helping time-poor entrepreneurs and small business owners uncover areas they can systemise, automate, and delegate, providing them with the tools and support to let go and grow.

Our Business Model

At Virtual Elves, we’ve adopted a unique approach to virtual assistance that has proven successful for over 15 years:

Fully Remote Philippine Workforce: We’ve been sourcing our virtual assistants from the Philippines since 2009, tapping into a rich pool of talented professionals.

Home-Based Work Culture: We believe in the power of flexible, home-based work. This approach allows our team members to maintain a healthy work-life balance while delivering exceptional service to our clients.

Accountability and Connectedness: Despite our remote setup, we’ve developed robust systems to ensure accountability:

  • We use time-tracking tools for accurate invoicing and productivity monitoring.
  • Regular check-ins and team meetings foster a sense of community and shared purpose.
  • Our Client Experience Coordinators provide ongoing support to both clients and virtual assistants.

Long-Term Relationships: We focus on building lasting partnerships with both our clients and our team members. Many of our virtual assistants have been with us for years, growing alongside our clients’ businesses.

Ethical Work Practices: We ensure fair compensation and ethical working conditions for all our team members, creating a supportive environment that nurtures talent and loyalty.

Continuous Growth: With over 60 skilled virtual assistants and more than 400 satisfied clients since our inception, we’ve demonstrated the effectiveness of our model in driving business growth and efficiency. 

At Virtual Elves, we’re not just providing virtual assistance; we’re cultivating a global community of professionals dedicated to helping businesses thrive in the digital age.

Our Clients

Our Mission

At Virtual Elves, our mission is to empower businesses to thrive by providing reliable, skilled virtual assistance. We aim to create a supportive environment where both our clients and our virtual assistants can achieve their goals and maintain a healthy work-life balance.

Empowering your growth by taking care of the details
—so you can focus on what matters most.

Our Values

Our Team

faec34a8-273f-4217-adfa-94e4327375ae

Kristy Smith

Founder & Director

vanessa

Vanessa Bond

CFO

_DSC0287

Maria Garner

Operations & Client Services Manager

Cherry Bonachita

HR & Quality Manager

JoButaran_LIPhoto-removebg-preview

JoAnne Butaran

Recruitment
Manager

Tina Ebue

Tina Ebue

Recruitment
Specialist

Karina Abundancia-Alan

Sales Assistant

Profile Pic

Alora Bradfield

Marketing

Jewel Delgado

Jewel Delgado

SEO/Google Ads

Amit

Amit Sharma

Web Developer

Our VA Services

At Virtual Elves, our strength lies in our diverse and talented team of over 60 virtual assistants, each carefully selected for their expertise and dedication. Hailing from the Philippines, our virtual assistants bring a wealth of skills across various domains, including administrative support, digital marketing, graphic design, and more. They are not just skilled professionals; they are passionate individuals committed to helping your business succeed. With a focus on collaboration and communication, our team seamlessly integrates into your operations, ensuring that you receive the support you need to thrive. Together, we create a dynamic partnership that empowers you to focus on your core objectives while we handle the details.

Is your business running you?

Download our ‘100 things a VA can do for you’ checklist and start taking control of your business growth and freedom today!

Wondering how a VA can support your business? Book your 15min Discovery Call to find out More!

X